The Terms and Conditions define how a user interacts with our services and define the company’s stance on the said usage of service. This document governs the relationship a customer has with our services. Upon acceptance, a user will by default be agreeing to all the clauses mentioned below.
The tour price may change depending on how many people join the trip.
In some places, you won’t find fancy hotels because they are in remote areas. So, don’t expect things like 24/7 electricity, hot water, or Wi-Fi in these places.
The tour packages are based on standard rooms, no matter what level of hotel you choose. If you want an upgrade, you’ll have to pay at the hotel (as per availability).
If you’re travelling with a big group, we might not have enough rooms in one hotel. So, if we need to book two or more hotels, the rooms may not be exactly the same. We’ll try our best to make them similar, but please be understanding.
Any special requests, like early check-in or room preferences, depend on what’s available when you arrive. If there are extra charges, you’ll have to cover them.
Meals are typically set menus or buffets, not à la carte. Snacks, drinks, soups, and desserts may not be included, and you’ll need to pay separately for those (as per availability).
Although we do not promote the consumption of alcohol at high-altitude areas, if you want to have alcohol in hotels or rooms, you’ll need to follow the hotel’s rules.
In triple-sharing rooms, we provide an extra mattress, not a full extra bed.
In hilly areas, there may be limited water and electricity. Some hotels have fixed schedules for hot and cold water. We’re sorry for any inconvenience, and we appreciate your cooperation.
The government requires all guests to show a valid photo ID when checking in at hotels. It is mandatory for all guests to submit their IDs in the forms shared by their POCs/Sales Agents for hassle-free check-in.
Camps in places like Sarchu, Nubra, Pangong, Jispa, Chandratal, etc., are very basic, even though they have different categories. Although the Swiss Camps have attached bathroom facilities, running hot water and electricity are not available due to the remoteness of these locations. Thus, we appreciate your cooperation and understanding as an adventure traveler in the same.
Sometimes, due to unforeseen events like traffic, strikes, or other reasons, the vehicle may be delayed. Please be patient and board the vehicle as soon as it arrives to avoid further delays.
The vehicle is only for the planned itinerary and not for your personal use.
In hilly areas, vehicles like Tempo Traveler, Innova, Xylo, Scorpio, or similar won’t have air conditioning.
The Volvo bus from Delhi to the starting point of the tour is provided by a third party. While we arrange a replacement in case of a breakdown, it might take some time.
The Volvo bus stops for lunch and dinner at predefined places chosen by the vendor and not by us.
Please follow the tour program as closely as possible. We can’t provide refunds if you don’t join the group on time or if you leave early.
If you have to leave the tour for reasons like illness or loss of travel documents, we can’t refund unused services.
If you use pre-tour services but then don’t join the main tour, there won’t be any refund for unused services.
We reserve the right to remove anyone from the tour if their behavior disrupts the experience for others.
Our immunities extend to our employees, directors, managers, and agents, but not to independent contractors.
If one condition is invalid, the others still apply. We’re not liable for more than the total amount you paid for the tour.
Prices may change due to factors like fuel costs or airline/rail charges. You’ll need to pay for any increases before departure.
If you have any issues with the tour, you must bring a legal claim within 10 days after the tour ends.
If you book through a travel agent, your contract is with them, and we’re just a supplier.
We can change or withdraw any discount or offer at any time unless we specifically state otherwise.
If the company decides to make changes to your booked tour or holiday after you’ve already made your plans, here’s what you can do:
In either of these cases, you won’t be able to claim any compensation for damages, extra expenses, or any other losses. If, for some reason, the company can’t run a particular tour, they may refund your tour cost, minus their actual expenses related to your booking. You can’t raise any concerns about this afterward.
The company won’t be responsible for:
All legal matters related to the tour will be governed by the laws of India.