Privacy Policy

Welcome to Vivid Holidays Group, located at www.kaizenstays-resto.com. We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy provides detailed information about what & how we collect, use, process, and protect your personal information.

This Privacy Policy is applicable to any person (‘User’) who purchase, intends to purchase, or inquires about any product(s) or service(s) made available by Vivid Holidays Group through any of Vivid Holidays Group customer interface channels including its website & mobile site.

For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean Vivid Holidays Group. For the purpose of this Privacy Policy, Website means the website and mobile site.

By using or accessing the Website, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website.

This Privacy Policy does not apply to any website(s), mobile sites, and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Vivid Holidays Group business partners, advertisers, sponsors or other sites to which Vivid Holidays Group provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

1. Information We Collect

We collect information to provide and improve our services, tailor your user experience, process transactions, and for internal analytics and administrative purposes. The types of information we may collect include:

• Personal Identification Information: We collect personal information such as your name, email address, telephone number, and postal address when you register on our site, book a tour, or subscribe to our newsletter.
• Travel Information: Details about your travel preferences, including destinations, dates, dietary requirements, and any other information relevant to customizing your travel experience.
• Payment Information: To process payments for our services, we collect payment information, which may include credit/debit card numbers and billing addresses. This information is processed by our secure payment processors, and we do not store your debit/credit card & net banking or UPI details on our servers.
• Technical and Usage Information: When you visit our website, we automatically collect information sent by your browser or mobile device. This may include your IP address, browser type, operating system, referral URLs, device information, and how you interact with our services.
• For international bookings: User, in compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, We may not be able to process the booking. We will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement agency for investigation, by court order or in reference to any legal process.

2. How We Use Your Information

Your information is used for the following purposes:

• Service Provisioning: To manage your bookings, provide customer support, and communicate with you about your travel arrangements and other inquiries.
• Personalization: To offer personalized travel recommendations and content based on your preferences and previous interactions with us.
• Marketing and Promotions: With your consent, we may use your information to send you promotional messages, marketing, advertising, and other information that may be of interest to you.
• Improvement and Development: To analyze and understand how our services are used, leading to improvements in our website and offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Information

We do not sell or rent personal information to third parties. However, we may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Compliance and Harm Prevention: When legally required, or when necessary to protect our rights, customers, or others, we may share information with law enforcement agencies or other third parties for purposes of safety, security, fraud prevention, and legal compliance. However, the use of information as shared with the said service providers/suppliers for any other purpose is beyond the purview and control of Vivid Holidays Group as they process Personal Information as independent data controllers, and hence Vivid Holidays Group shall not be held liable for the same. The User is therefore advised to review the privacy policies of the respective service provider or supplier whose services, the User chooses to avail.

4. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the security of data transmission over the internet.

5. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

6. Your Rights

You have certain rights regarding the personal information we hold about you, including the right to access, correct, delete, or limit the use of your personal information. You may also have the right to object to processing or to withdraw consent for processing where applicable.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

9. Contact Us

For any questions or concerns about our privacy practices, please contact us at: hotelkaizenstaysresto@gmail.com